Return & Refund Policy

Custom Orders – Final Sale

All MAKI.KI bags are personalized and made to order. Each item is created specifically for you based on your selected color, name, initials, logo, or approved design.

Due to the personalized nature of our products, all custom-made bags are final sale and cannot be returned or exchanged due to a change of mind, personal preference, or dissatisfaction with a customer-approved design.

Order Changes & Cancellations

Please carefully review your customization details before approving your design.

If you need to change or cancel an order, please contact us as soon as possible. We may be able to accommodate your request if production has not started. Once production begins, changes and cancellations may no longer be possible.

Damaged, Defective or Incorrect Items

We take pride in the quality of our handmade products.

If your item arrives damaged, defective, or significantly different from your approved design, please contact us promptly at xu100001@outlook.com.

Include your order number, a description of the issue, and clear photos of the product.

We will review your request and provide an appropriate resolution, which may include a replacement or refund, in accordance with applicable law.

Refunds

If a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Please do not return any items without contacting us and receiving return instructions.

Contact Us

For any questions regarding your order, customization, or product quality, please contact:

MAKI.KI

Email: xu100001@outlook.com

Nothing in this policy limits any rights or remedies you may have under applicable consumer protection laws.